When you search for an address during setup, Bins uses Apple’s search and geocoding services to show suggestions and determine the coordinates for the address you pick. If you share your current location instead, Bins uses the coordinates provided by the system.
Bins stores your selected location on your device so it can remember your address and show your schedule later. This includes the coordinates, the address text shown in the app, and the zone identifier returned by our API.
Communication With Our Servers
Bins periodically downloads configuration settings from our servers.
To check whether an address is supported and to download your collection schedule, Bins sends your latitude and longitude to our API. After your address has been matched to a zone, the app will usually use that zone identifier for later schedule refreshes instead of sending your coordinates again.
Bins also downloads schedule data and service icon images from our servers.
Network requests send the usual technical information that comes with web traffic, including your IP address. The app also sends a User-Agent header with the app version, operating system version, and device model. Our backend filters latitude and longitude from application logs and only records a pseudonymized version of your IP address.
All communications with our servers are encrypted using HTTPS.
On Your Device
Bins also keeps local diagnostic logs on your device for troubleshooting. Those logs can include things like request details and the location information stored in the app.
Third-Party Services
Apple provides the address search and geocoding services described above. When “Share iPhone & Watch Analytics” is enabled in the Settings app, Apple may also provide anonymized crash data and usage statistics.
Cloudflare provides infrastructure services for the website and API and routes customer support email sent to [email protected].
New Relic provides performance monitoring and log ingestion for our backend systems.
Support
If you email support, we receive whatever you choose to include in your message, plus the normal metadata that comes with email. If you use the in-app email composer, it also pre-fills the current app version in the subject line.
Questions
If you have any questions about this privacy policy, please email [email protected].
